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type_genre:"Article in journal"
~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
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Relationship marketing
Call centre
8
Callcenter
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
India
3
Indien
3
Konsumentenverhalten
3
Auslandsverlagerung
2
Customer service
2
Kundenservice
2
Offshoring
2
Stress
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USA
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United States
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Work stress
2
Americans
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Amerikaner
1
Arbeitsbedingungen
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Arbeitskräfte
1
Arbeitsmobilität
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Arbeitszufriedenheit
1
Beschwerdemanagement
1
Burnout
1
Complaint management
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Confidence
1
Dienstleistungsberufe
1
Dienstleistungsmarketing
1
Dismissal
1
Financial services
1
Finanzdienstleistung
1
Gesundheitsversorgung
1
Health care
1
Insurance
1
Job satisfaction
1
Kündigung
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Labour mobility
1
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Article in journal
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3
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English
3
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Ashill, Nicholas J.
1
Carruthers, Janet
1
Holloway, Betsy Bugg
1
Parish, Janet Turner
1
Rod, Michel
1
Sharma, Piyush
1
Thirkell, Peter
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The journal of services marketing
Manufacturing & service operations management : M & SOM
5
Journal of Indian business research
2
Journal of business research : JBR
2
Journal of strategic marketing
2
Academic journal of economic studies
1
Business process management journal
1
Decision support systems : DSS ; the international journal
1
European journal of marketing : EJM
1
European management journal
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard-Business-Manager : das Wissen der Besten
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information and organization
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services technology and management : IJSTM
1
Journal of Asia Business Studies
1
Journal of business economics : JBE
1
Journal of business strategy
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of risk and financial management : JRFM
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Middle East journal of management : MEJM
1
Paradigm : the journal of Institute of Management Technology
1
Problems and perspectives in management : PPM ; international research journal
1
Service business
1
Soziale Welt : SozW ; Zeitschrift für sozialwissenschaftliche Forschung
1
Supply chain management : an international journal
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
3
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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