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type_genre:"Article in journal"
~isPartOf:"The service industries journal"
~subject:"Service quality"
~type:"article"
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Search: subject_exact:"Medizinische Infrastruktur"
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Service quality
Gesundheitsversorgung
25
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14
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11
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11
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9
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Mody, Makarand Amrish
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The service industries journal
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
22
Journal of health economics
18
Quality management journal : QMJ
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Technological forecasting & social change : an international journal
15
International journal of hospitality management
14
International journal of productivity and quality management : IJPQM
13
Health care management science
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
Journal of service management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
Public management review
8
International journal of production economics
7
International journal of production research
7
Health care management science : a new journal serving the international health care management community
6
Inquiry : a journal of health care organization, provision and financing
6
Omega : the international journal of management science
6
Australasian marketing journal
5
International journal of pharmaceutical and healthcare marketing
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ECONIS (ZBW)
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
7
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
8
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
9
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
10
Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis
;
Torres, Elisa Hernández
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
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