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type_genre:"Article in journal"
~person:"Burgess, John"
~subject:"Callcenter"
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Callcenter
Call centre
9
Australia
5
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Human Resource Management
2
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2
Arbeitsbedingungen
1
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Article in journal
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Burgess, John
Connell, Julia
11
Doellgast, Virginia
11
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
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Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Shen, Haipeng
5
Whitt, Ward
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Batt, Rosemary L.
4
Broek, Diane van den
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Gurvich, Itai
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Ryan, Gerard
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Van Jaarsveld, Danielle
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Örmeci, E. Lerzan
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Akşin, O. Zeynep
3
Backhouse, Chris J.
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Bassamboo, Achal
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Bloemer, Johanna M.
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Castanheira, Filipa
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Chan, Wyean
3
Das, Diya
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Gans, Noah
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International employment relations review
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Australian bulletin of labour
1
Employee relations
1
Employment relations record
1
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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ECONIS (ZBW)
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1
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
2
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
3
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
4
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
5
Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
Saved in:
6
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
Saved in:
7
Civilising call centres and the content of agreements in Australian Call Centres
Burgess, John
;
Winsen, Glenda
- In:
Employment relations record
5
(
2005
)
2
,
pp. 11-23
Persistent link: https://www.econbiz.de/10003324679
Saved in:
8
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
9
Emerging developments in call centre research
Burgess, John
;
Connell, Julia
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10002099652
Saved in:
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