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type_genre:"Article in journal"
~person:"Chan, Wyean"
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Chan, Wyean
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European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
2
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
3
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.
;
Chan, Wyean
;
Gendreau, Michel
; …
- In:
European journal of operational research : EJOR
200
(
2009/10
)
3
,
pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
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