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type_genre:"Case study"
~accessRights:"restricted"
~person:"Svensson, Göran"
~person:"Ukko, Juhani"
~type_genre:"Article in journal"
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Search: subject_exact:"KPI (Key performance indicator)"
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Performance measurement
14
Performance-Messung
14
Lieferantenmanagement
6
Performance management
6
Performance-Management
6
Supplier relationship management
6
B-to-B-Marketing
5
Beziehungsmarketing
5
Business-to-business marketing
5
Performance
5
Relationship marketing
5
Arbeitsleistung
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Job performance
4
Salespeople
4
Service industry
4
Service quality
4
Verkaufspersonal
4
Balanced Scorecard
3
Balanced scorecard
3
Business network
3
Customer satisfaction
3
Kundenzufriedenheit
3
Performance measurement system
3
Selling
3
Service
3
Unternehmensnetzwerk
3
Verkauf
3
Adaptiveness
2
B2B
2
Betriebliche Wertschöpfung
2
Customer service
2
Firm performance
2
Industrie
2
Inter-firm cooperation
2
Interpersonal
2
Kundenservice
2
Lieferkette
2
Manufacturing industries
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Article
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Case study
Article in journal
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English
14
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Svensson, Göran
Ukko, Juhani
Gunasekaran, Angappa
13
Kweh, Qian Long
10
Saunila, Minna
10
Baird, Kevin
9
Elbanna, Said
9
Lu, Wen-Min
9
Zhu, Joe
9
Ensslin, Sandra Rolim
7
Ruiz, José L.
7
Sirvent, Inmaculada
7
Abdel-Maksoud, Ahmed
6
Fabozzi, Frank J.
6
Lima, Edson Pinheiro de
6
Mateus, Cesario
6
Matějka, Michal
6
Micheli, Pietro
6
Pekkola, Sanna
6
Shahin, Arash
6
Siluk, Julio Cezar Mairesse
6
Toloo, Mehdi
6
Agnihotri, Raj
5
Ahmed, Waqar
5
Al-Hemyari, Zuhair A.
5
Antony, Jiju
5
Asiaei, Kaveh
5
Bolander, Willy
5
Bontis, Nick
5
Caniato, Federico
5
Chong, Vincent K.
5
Clare, Andrew D.
5
Cook, Wade D.
5
Farooq, Sami
5
Fukuyama, Hirofumi
5
Garengo, Patrizia
5
Huang, Chin Wei
5
Itani, Omar S.
5
Jääskeläinen, Aki
5
Li, Ying
5
Machado, Maria João Cardoso Vieira
5
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The journal of business & industrial marketing
2
Benchmarking : an international journal ; BIJ
1
European business review
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of procurement management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of accounting & organizational change
1
Journal of organizational change management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of purchasing and supply management
1
Operations management research : OMR ; advancing practice through theory
1
Technology analysis & strategic management
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ECONIS (ZBW)
14
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14
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
Framing antecedents of salesperson performance in B2B : model and findings
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Otero-Neira, Carmen
- In:
International journal of procurement management
19
(
2024
)
3
,
pp. 413-443
Persistent link: https://www.econbiz.de/10015064891
Saved in:
3
The direct effect of B2B sellers' skills on relative and absolute sales performance : a dual measurement approach
Rodríguez, Rocío
;
Høgevold, Nils M.
;
Otero-Neira, Carmen
- In:
Journal of organizational change management
36
(
2023
)
1
,
pp. 64-85
Persistent link: https://www.econbiz.de/10014280492
Saved in:
4
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
5
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
6
Digital-related capabilities and financial performance : the mediating effect of performance measurement systems
Nasiri, Mina
;
Ukko, Juhani
;
Saunila, Minna
;
Rantala, Tero
; …
- In:
Technology analysis & strategic management
32
(
2020
)
12
,
pp. 1393-1406
Persistent link: https://www.econbiz.de/10012315108
Saved in:
7
Understanding the practice of performance measurement in industrial collaboration : From design to implementation
Ukko, Juhani
;
Saunila, Minna
- In:
Journal of purchasing and supply management
26
(
2020
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012174022
Saved in:
8
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
9
Comprehensive performance measurement and management : innovativeness and performance through reflective practice
Ukko, Juhani
;
Hildén, Sanna
;
Saunila, Minna
; …
- In:
Journal of accounting & organizational change
13
(
2017
)
3
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011799077
Saved in:
10
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
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