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type_genre:"Case study"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
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24
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1
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1
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1
Meer, Robert van der
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1
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1
Torfadóttir, Embla
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Cases on human performance improvement technologies
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ERIM report series research in management
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International journal of services and operations management
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Journal of air transport management
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Services marketing quarterly
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System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
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ECONIS (ZBW)
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
3
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
4
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
6
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
7
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
8
Wider die Erosion von Qualitätsstandards : Strategien bei Arbeitsüberlastung in der Dienstleistungsindustrie
Oliva, Rogelio
- In:
System Dynamics für die Finanzindustrie : simulieren …
,
(pp. 271-291)
.
2008
Persistent link: https://www.econbiz.de/10003722713
Saved in:
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