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type_genre:"Collection of articles of several authors"
~subject:"Customer service"
~subject:"Outsourcing"
~type_genre:"Aufsatzsammlung"
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Technology mediated service encounters
Garcés-Conejos Blitvich, Pilar
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10012018783
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2
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
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3
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
Grutzeck, Markus
(
contributor
);
Fuderholz, Jens
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003949684
Saved in:
4
Managementkompass Kundenservicecenter : Benchmarking: richtige Partnerwahl, Think Tank: Erfolgsfaktor Personal, effiziente Partnersteuerung, Best Practice: Happy Digits
Henseler, Martin
(
revision
)
-
2006
Persistent link: https://www.econbiz.de/10003414540
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5
The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan
(
contributor
);
Russell, Bob
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003785330
Saved in:
6
The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan
(
contributor
);
Russell, Bob
(
contributor
)
-
2009
-
Online-Ausg.
Persistent link: https://www.econbiz.de/10013208048
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