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type_genre:"Fallstudie"
~language:"eng"
~subject:"Call centre"
~type_genre:"Conference paper"
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New technology, work and employment
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The call centre and its many players
Winiecki, Donald J.
- In:
Organization : the critical journal of organization, …
16
(
2009
)
5
,
pp. 705-731
Persistent link: https://www.econbiz.de/10003885480
Saved in:
2
"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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