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type_genre:"Glossar enthalten"
~type_genre:"Fallstudie"
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Callcenter
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Der Aufgabenbezogene Informationsaustausch : zeitweilige partizipative Gruppenarbeit zur Problemlösung ; mit besonderem Blick auf Organisationsentwicklung, Wissensmanagement und betriebliche Gesundheitsvorsorge
1
European management journal
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Handbook of innovation in public services
1
Harvard-Business-Manager : das Wissen der Besten
1
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1
IWI-Diskussionsbeiträge
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International journal of electronic customer relationship management : IJECRM
1
New technology, work and employment
1
Organization : the critical journal of organization, theory and society
1
Outsourcing and offshoring business services
1
Projektbericht des Instituts Arbeit und Technik
1
Public performance & management review
1
Scandinavian journal of management
1
Springer Gabler Research
1
The international journal of productivity and performance management : IJPPM
1
The journal of supply chain management : a global review of purchasing and supply
1
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1
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ECONIS (ZBW)
22
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1
Applying multiple perspectives to the BPO decision : a case study of call centres in Australia
Borman, Mark
- In:
Outsourcing and offshoring business services
,
(pp. 413-454)
.
2017
Persistent link: https://www.econbiz.de/10011718048
Saved in:
2
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
3
ICT as a buffer to change : a case study of the Seoul metropolitan government's Dasan Call Center
Im, Do bin
;
Porumbescu, Greg
;
Lee, Hyunkuk
- In:
Public performance & management review
36
(
2012/13
)
3
,
pp. 436-455
Persistent link: https://www.econbiz.de/10009740723
Saved in:
4
NHS Direct : a UK health sector innovation study
Cunningham, Paul
- In:
Handbook of innovation in public services
,
(pp. 477-495)
.
2013
Persistent link: https://www.econbiz.de/10010194785
Saved in:
5
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
6
Service supply management structure in offshore outsourcing
Tate, Wendy L.
;
Ellram, Lisa M.
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 8-29
Persistent link: https://www.econbiz.de/10009665497
Saved in:
7
Zur Qualität von Inbound Centers im Marketing : Typen - Wirkungen - Implikationen
Schagen, Alexander
-
2012
Persistent link: https://www.econbiz.de/10009671542
Saved in:
8
Data protecting in the outsourced call centre : an exploratory case study
Ball, Kirstie
- In:
Human resource management journal
20
(
2010
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10003995433
Saved in:
9
Lean six sigma in a call centre : a case study
Laureani, Alessandro
;
Antony, Jiju
;
Douglas, Alex
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
Saved in:
10
Der AI im Einsatz für Prävention und Gesundheitsförderung im Call Center
Wetzstein, Annekatrin
- In:
Der Aufgabenbezogene Informationsaustausch : …
,
(pp. 121-127)
.
2010
Persistent link: https://www.econbiz.de/10003953468
Saved in:
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