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type_genre:"Reprint"
~person:"Prybutok, Victor R."
~subject:"United States"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Testkäufe"
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Dienstleistungsqualität
39
Service quality
39
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Qualitätsmanagement
12
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9
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service quality
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Reprint
Aufsatz in Zeitschrift
Mehrbändiges Werk
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6
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Prybutok, Victor R.
Jang, Soocheong
6
Min, Ho-key
6
Eide, Eric R.
5
Figlio, David N.
5
Hanushek, Eric Alan
5
McFadden, Kathleen L.
5
Gowen, Charles, III.
4
Han, Heesup
4
Nechyba, Thomas J.
4
Rivkin, Steven G.
4
Rockoff, Jonah E.
4
Romano, Patrick S.
4
Smith, Jeffrey A.
4
Staiger, Douglas
4
Wong, Herbert Stephens
4
Begun, James W.
3
Black, Dan A.
3
Blau, David
3
Boone, Jeffery P.
3
Brasington, David M.
3
Castle, Nicholas G.
3
Doyle, Joseph J.
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Ehrenberg, Ronald G.
3
Grabowski, David C.
3
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3
Ha, Jooyeon
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Harris, Douglas N.
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Hsu, Maxwell K.
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Huckman, Robert S.
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Kessler, Daniel P.
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Khurana, Inder K.
3
Lee, Jung Young
3
Li, Chan
3
Lynn, Michael
3
Mattila, Anna S.
3
Min, Hyesung
3
Mutter, Ryan L.
3
Norton, Edward C.
3
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Quality management journal : QMJ
3
International journal of services and standards
1
Operations management research : OMR ; advancing practice through theory
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
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ECONIS (ZBW)
6
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1
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
2
The intention of continued web-enabled phone service usage : a quality perspective
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Ryan, Sherry D.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10009571285
Saved in:
3
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
4
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
5
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
6
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
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