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type_genre:"Sammelwerk"
~person:"Marimon, Frederic"
~source:"econis"
~type_genre:"Aufsatz in Zeitschrift"
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Quality management
16
Qualitätsmanagement
16
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
5
Kundenzufriedenheit
5
Standardisierung
5
Standardization
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1998-2020
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Sammelwerk
Aufsatz in Zeitschrift
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Marimon, Frederic
Antony, Jiju
110
Devadasan, S. R.
58
Shahin, Arash
32
Sampaio, Paulo
29
Cudney, Elizabeth A.
28
Murugesh, R.
26
Ahuja, Inderpreet Singh
24
Dahlgaard, Jens Jörn
24
Tarí, Juan José
24
Garza-Reyes, Jose Arturo
22
Gremyr, Ida
20
Chiarini, Andrea
18
Singh, Bikram Jit
18
Casadesús, Martí
17
He, Zhen
16
Khanduja, Dinesh
16
Kumar, Vikas
16
Linderman, Kevin
15
McDermott, Olivia
15
Sony, Michael
15
Sweis, Rateb J.
15
Dahlgaard-Park, Su Mi
14
Franceschini, Fiorenzo
14
Heras-Saizarbitoria, Iñaki
14
Kumar, Vinod
14
Parast, Mahour Mellat
14
Prybutok, Victor R.
14
Saraiva, Pedro
14
Cheng, T. C. E.
13
Kumar, Maneesh
13
McFadden, Kathleen L.
13
Rahman, Zillur
13
Shankar, Ravi
13
Sodhi, Harsimran Singh
13
Talib, Faisal
13
Desai, Darshak A.
12
Gharbi, Ali
12
Gijo, E. V.
12
Gotzamani, Katerina
12
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Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of quality & reliability management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
The service industries journal
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ECONIS (ZBW)
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Quality management : a compulsory requirement to achieve effectiveness
Mas-Machuca, Marta
;
Akhmedova, Anna
;
Marimon, Frederic
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 220-239
Persistent link: https://www.econbiz.de/10012423582
Saved in:
4
Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic
;
Melão, Nuno
;
Bastida, Ramon
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 693-718
Persistent link: https://www.econbiz.de/10012513920
Saved in:
5
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
6
Assessing a quality model for the social sector : an empirical study of the EQUASS model
Melão, Nuno
;
Bastida, Ramon
;
Marimon, Frederic
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10012199740
Saved in:
7
Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
8
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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