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~isPartOf:"Discussion paper / NHH, Department of Economics"
~isPartOf:"Journal of service management"
~language:"eng"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
4
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4
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Discussion paper / NHH, Department of Economics
Journal of service management
European research studies
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Electronic markets : EM ; the international journal of electronic commerce and business media
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The Cornell hospitality quarterly
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The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Pay and performance in a call centre : principals and agents or principally angels?
Aarbu, Karl Ove
(
contributor
);
Torsvik, Gaute
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003586177
Saved in:
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