//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"free"
~isPartOf:"Journal of service management"
~isPartOf:"Studien zum deutschen Innovationssystem"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mobiler Roboter"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Robot
4
Roboter
4
Customer service
3
Dienstleistung
3
Dienstleistungsqualität
3
Kundenservice
3
Service quality
3
Services
3
Service robots
2
Agency
1
Arbeitsschutz
1
Artificial intelligence
1
Augmentation
1
Beziehungsmarketing
1
Cognition
1
Competence
1
Customer health
1
Customer journey
1
Customer orientation
1
Customer satisfaction
1
Dienstleistungssektor
1
Embarrassment
1
Frontline employee (FLE)
1
Frontline robots
1
Frontline service
1
Interaction style
1
Kognition
1
Kundenzufriedenheit
1
Künstliche Intelligenz
1
Occupational safety
1
Pandemic
1
Physical safety
1
Relationship marketing
1
Safety
1
Salespeople
1
Service encounter
1
Service industry
1
Service robot
1
Service triad
1
Social cognition
1
more ...
less ...
Online availability
All
Free
Undetermined
9
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Schepers, Jeroen
2
Kunz, Werner H.
1
Leiño Calleja, David
1
Mahr, Dominik
1
Mennens, Kars
1
Nijssen, E. J.
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pitardi, Valentina
1
Steins, Mark
1
Streukens, Sandra
1
Wirtz, Jochen
1
more ...
less ...
Published in...
All
Journal of service management
Studien zum deutschen Innovationssystem
Discussion paper series / IZA
29
Discussion paper
19
IZA Discussion Paper
19
NBER working paper series
19
GLO discussion paper
15
CESifo working papers
13
Working paper
11
NBER Working Paper
10
Working paper / National Bureau of Economic Research, Inc.
10
RIETI discussion paper
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
JRC working papers series on labour, education and technology
6
ERIM report series research in management
5
Hohenheim discussion papers in business, economics and social sciences
5
LEM working paper series
5
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
5
Service business
5
ADB economics working paper series
4
Cege discussion paper
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
European research studies
4
IDE discussion papers
4
IWH-Diskussionspapiere
4
Logistics research
4
Working papers
4
Working papers / U.S. Census Bureau, Center for Economic Studies
4
CESifo Working Paper Series
3
DIW Berlin Discussion Paper
3
Department of Economics working paper
3
ECON WPS : working papers in economic theory and policy
3
EUR
3
European economy
3
IAB discussion paper : Beiträge zum wissenschaftlichen Dialog aus dem Institut für Arbeitsmarkt- und Berufsforschung
3
IED working papers
3
IHS working paper
3
IMF working papers
3
IZA policy papers
3
Journal of open innovation : technology, market, and complexity
3
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->