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~accessRights:"free"
~source:"econis"
~subject:"Kundenservice"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Emotionalität"
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Kundenservice
Emotion
12
Consumer behaviour
5
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Customer service
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Cognition
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Dienstleistungsqualität
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Haager, Stephanie
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Jerger, Christina
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Lechner, Andreas
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ECONIS (ZBW)
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
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3
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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