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~accessRights:"free"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
~type_genre:"Hochschulschrift"
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Customer satisfaction
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
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2022
Persistent link: https://www.econbiz.de/10013188011
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2
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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3
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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4
Vehicle routing and time slot management in online retailing
Visser, Thomas R.
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2019
Persistent link: https://www.econbiz.de/10012150610
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5
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
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6
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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7
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
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2017
Persistent link: https://www.econbiz.de/10011782523
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8
Retourenmanagement im Online-Handel
Feider, Lena
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2017
Persistent link: https://www.econbiz.de/10011862845
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9
Behavioral appeals to influence product return behavior : theoretical foundations and experimental applications
Pfrang, Thilo
-
2015
Persistent link: https://www.econbiz.de/10011481414
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10
Der Zusammenhang zwischen Händler- und Kundenzufriedenheit in der Automobilwirtschaft : am Beispiel eines Premium-Automobilherstellers
Gerischer, Cécile Andrea
-
2010
Persistent link: https://www.econbiz.de/10009012401
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