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~accessRights:"free"
~subject:"Customer service"
~type_genre:"Konferenzschrift"
~type_genre:"Sammlung"
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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3
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
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4
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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