//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Dienstleistungsmanagement"
~subject:"Robot"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Robot
Customer satisfaction
5
Customer service
5
Dienstleistungsqualität
5
Kundenservice
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Relationship marketing
2
Service failure
2
Structural equation model
2
Strukturgleichungsmodell
2
3PL services
1
Analytical hierarchical process
1
Behavioral intention
1
Control
1
Customer defection
1
Customer dissatisfaction
1
Dependency
1
Dienstleistungssektor
1
Digitale Dienste
1
Encounter satisfaction
1
Experiment
1
Failed service quality
1
Gastronomie
1
Gesundheitsversorgung
1
Health care
1
Hospital
1
Kano model
1
Krankenhaus
1
Lieferantenmanagement
1
Logistics provider
1
Logistikdienstleister
1
Mobile communications
1
Mobilkommunikation
1
Online retailing
1
Online service
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Cui, Jinsheng
1
Zhong, Jianan
1
Published in...
All
Asia Pacific journal of marketing and logistics
International journal of hospitality management
12
Journal of service management
6
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service research
4
The journal of services marketing
4
Journal of service theory and practice
3
SpringerLink / Bücher
3
Human resource management review
2
Neue Perspektiven der marktorientierten Unternehmensführung
2
Research
2
Springer eBook Collection
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
A Research Agenda for Service Marketing
1
Business process management journal
1
California management review
1
Die Betriebswirtschaft : DBW
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of consumer behaviour
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing theory and practice : JMTP
1
Journal of nonprofit & public sector marketing
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Management decision : MD
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Markets and organisations
1
Markt- und Unternehmensentwicklung Markets and Organisations
1
Operations management research : OMR ; advancing practice through theory
1
Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation
1
Springer eBook Collection / Business and Economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->