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~accessRights:"restricted"
~isPartOf:"Cornell hospitality quarterly : CQ"
~language:"eng"
~person:"Li, Yan"
~subject:"Börsenkurs"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
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Börsenkurs
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Customer service
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Dienstleistungsqualität
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Firm performance
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Hotel industry
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Hotellerie
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Human Resource Management
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Kundenservice
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Leistungsmotivation
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Performance-Messung
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Personalmanagement
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cross-level analysis
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high-commitment human resource (HR) practices
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Li, Yan
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Cornell hospitality quarterly : CQ
Finance research letters
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International review of financial analysis
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Frontiers of business research in China : selected publications from Chinese universities
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International journal of e-entrepreneurship and innovation : IJEEI ; an official publication of the Information Resources Management Association
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The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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