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~accessRights:"restricted"
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of retailing"
~subject:"Ladengestaltung"
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Ladengestaltung
Beziehungsmarketing
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Einzelhandel
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Retail trade
32
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Grewal, Dhruv
2
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Arroyo, Christian Camilo
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Benoit, Sabine
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Biswas, Dipayan
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Bruckberger, Gianna
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of fashion marketing and management
Journal of retailing
Journal of retailing and consumer services
12
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Strategic corporate communication in the digital age
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Business horizons
1
Handbook of research on customer engagement
1
International journal of business and emerging markets : IJBEM
1
International journal of internet marketing and advertising : IJIMA
1
International journal of production economics
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of services and operations management : IJSOM
1
Inventi impact: service sector
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of strategic marketing
1
Management research : the journal of the Iberoamerican Academy of Management ; MRJIAM
1
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Technological forecasting & social change : an international journal
1
Transportation research / E : an international journal
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ECONIS (ZBW)
7
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1
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
4
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
5
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
6
The magnitude of change effect in store remodeling
Ferraro, Carla R.
;
Danaher, Tracey S.
;
Danaher, Peter J.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10011790701
Saved in:
7
Retail store environment and customer experience : a paradigm
Sachdeva, Ishita
;
Goel, Suhsma
- In:
Journal of fashion marketing and management
19
(
2015
)
3
,
pp. 290-298
Persistent link: https://www.econbiz.de/10011443450
Saved in:
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