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~isPartOf:"European business review"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Beziehungsmarketing
84
Relationship marketing
84
Consumer behaviour
49
Konsumentenverhalten
49
Customer satisfaction
39
Kundenzufriedenheit
39
Dienstleistungsqualität
38
Service quality
38
Customer integration
15
Kundenintegration
15
Brand management
10
Confidence
10
Markenführung
10
Vertrauen
10
customer loyalty
10
Betriebliche Wertschöpfung
9
Customer service
9
Kundenservice
9
Service industry
9
Value creation
9
Arbeitsverhalten
8
Work behaviour
8
customer satisfaction
8
Bank
7
Brand image
7
Markenimage
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Customer value
6
Kundenwert
6
Leistungsmotivation
6
Service-Dominant Logic
6
Service-dominant logic
6
Work motivation
6
value co-creation
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Emotion
5
Internet marketing
5
Online-Marketing
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9
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Adam, Diyawu Rahman
1
Agbemabiese, George Cudjoe
1
Amenuvor, Fortune Edem
1
Berthiaume, Bilitis
1
Boateng, Henry
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Choi, Laee
1
Gong, Taeshik
1
Gruenewald, Kira
1
Hinson, Robert
1
Huang, Heng-Chiang
1
Høgevold, Nils
1
Isaeva, Neve
1
Lee, Han
1
Lotz, Sherry L.
1
Otero-Neira, Carmen
1
Rajaobelina, Lova
1
Ricard, Line
1
Rodríguez, Rocío
1
Said, Emanuel
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Svensson, Göran
1
Wang, Shih-Ju
1
Yi, Youjae
1
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European business review
The service industries journal
Journal of business research : JBR
22
The journal of services marketing
18
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
Journal of service research
9
Service business
7
SpringerLink / Bücher
6
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of service research : JSR
5
Journal of strategic marketing
5
International journal of hospitality management
4
International journal of production economics
4
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Total quality management & business excellence
3
Applied Marketing Science / Angewandte Marketingforschung
2
Business process management journal
2
Corporate reputation review : an international journal
2
Die Betriebswirtschaft : DBW
2
International journal of business innovation and research : IJBIR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of consumer behaviour : an international research review
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing theory
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
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ECONIS (ZBW)
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Date (oldest first)
1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
Exploring customer stewardship behaviors in service firms
Boateng, Henry
;
Amenuvor, Fortune Edem
;
Adam, Diyawu Rahman
- In:
European business review
34
(
2022
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10013412236
Saved in:
3
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
4
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
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