//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"European journal of marketing"
~isPartOf:"Journal of international trade & commerce"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Emotion"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Emotion
48
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
10
Brand management
8
Markenführung
8
Beziehungsmarketing
7
Relationship marketing
7
Advertising effects
6
Brand image
6
Markenimage
6
Personality psychology
6
Persönlichkeitspsychologie
6
Werbewirkung
6
Cognition
5
Dienstleistungsqualität
5
Kognition
5
Service quality
5
Advertising
4
Confidence
4
Emotions
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Werbung
4
Anger
3
Brand
3
Cause-Related Marketing
3
Cause-related marketing
3
Emotional brand attachment
3
Emotional labor
3
Gratitude
3
Markenartikel
3
Pride
3
Social relations
3
Soziale Beziehungen
3
Trust
3
Arbeitsgruppe
2
Arbeitspsychologie
2
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Akhavannasab, Sanam
1
Antonetti, Paolo
1
Bagozzi, Richard P.
1
Balaji, M. S.
1
Choi, Chul-Jae
1
Dantas, Danilo C.
1
Esmaeilikia, Mahsa
1
Frech, Bernadette
1
Grappi, Silvia
1
Grohmann, Bianca
1
Groth, Markus
1
Ham, Jeong-Min
1
Higson, Helen
1
Inocencio, Ma. Josephine E.
1
Kim, Young Ah
1
Leeflang, Peter
1
Madamba, Jeanette Angeline Banzon
1
Malhotra, Neeru
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Quazi, Ali
1
Reema Singh
1
Rhee, Seung-Yoon
1
Romani, Simona
1
Roy, Sanjit
1
Senecal, Sylvain
1
Zapata, Normito R.
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
European journal of marketing
Journal of international trade & commerce
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Tourism management perspectives : TMP
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
2
Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
Malhotra, Neeru
;
Frech, Bernadette
;
Leeflang, Peter
; …
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 562-598
Persistent link: https://www.econbiz.de/10013502596
Saved in:
3
Consumer power : scale development and validation in consumer-firm relationship
Akhavannasab, Sanam
;
Dantas, Danilo C.
;
Senecal, Sylvain
; …
- In:
European journal of marketing
56
(
2022
)
5
,
pp. 1337-1371
Persistent link: https://www.econbiz.de/10013350965
Saved in:
4
"Hey Alexa-order groceries for me" : the effect of consumer-VAI emotional attachment on satisfaction and repurchase intention
Reema Singh
- In:
European journal of marketing
56
(
2022
)
6
,
pp. 1684-1720
Persistent link: https://www.econbiz.de/10013350984
Saved in:
5
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
6
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
7
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
8
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
9
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
10
Factors affecting resto-bar customer satisfaction : imperatives for Philippine restaurateurs pursuing repatronage
Inocencio, Ma. Josephine E.
;
Madamba, Jeanette Angeline …
- In:
Journal of international trade & commerce
12
(
2016
)
3
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011796117
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->