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~accessRights:"restricted"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Emotion
74
Consumer behaviour
44
Konsumentenverhalten
44
Holiday behaviour
30
Urlaubsverhalten
30
Tourism
25
Tourismus
25
Solidarity
13
Solidarität
13
Customer satisfaction
12
Tourism industry
12
Tourismuswirtschaft
12
emotional solidarity
12
emotions
12
Tourism marketing
11
Tourismusmarketing
11
Beziehungsmarketing
10
Personality psychology
10
Persönlichkeitspsychologie
10
Relationship marketing
10
Brand image
8
Cognition
8
Kognition
8
Markenimage
8
Destination management
7
Destinationsmanagement
7
Social relations
7
Soziale Beziehungen
7
Brand management
6
Dienstleistungsqualität
6
Markenführung
6
Service quality
6
place attachment
6
Bevölkerung
5
Lebensqualität
5
Population
5
Quality of life
5
Viral marketing
5
Virales Marketing
5
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12
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English
12
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Ribeiro, Manuel Alector
2
Woosnam, Kyle M.
2
Antonetti, Paolo
1
Bagozzi, Richard P.
1
Balaji, M. S.
1
Choi, Chul-Jae
1
Del Chiappa, Giacomo
1
Gopalakrishnan, Parvadhavardhini
1
Grappi, Silvia
1
Gursoy, Dogan
1
Ham, Jeong-Min
1
Hosany, Sameer
1
Inocencio, Ma. Josephine E.
1
Jiang, Yangyang
1
Lee, Choong-Ki
1
Lee, JungHoon
1
Lee, Seung-hoon
1
Liu, Wenhui
1
Madamba, Jeanette Angeline Banzon
1
Mallya, Jyothi
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Muskat, Birgit
1
Ok, Chihyung
1
Patwardhan, Vidya
1
Payini, Valsaraj
1
Pinto, Patrícia
1
Prayag, Girish
1
Quazi, Ali
1
Rhee, Seung-Yoon
1
Romani, Simona
1
Roy, Sanjit
1
Silva, João Albino
1
Xu, Xun
1
Zapata, Normito R.
1
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European journal of marketing : EJM
Journal of international trade & commerce
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Tourism management perspectives : TMP
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
12
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1
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
2
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
3
Visitors' place attachment and destination loyalty : examining the roles of emotional solidarity and perceived safety
Patwardhan, Vidya
;
Ribeiro, Manuel Alector
;
Payini, Valsaraj
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10012150612
Saved in:
4
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
5
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
6
Tourists' destination loyalty through emotional solidarity with residents : an integrative moderated mediation model
Ribeiro, Manuel Alector
;
Woosnam, Kyle M.
;
Pinto, Patrícia
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10011915391
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
8
Understanding the relationships between tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend
Prayag, Girish
;
Hosany, Sameer
;
Muskat, Birgit
;
Del …
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10011636657
Saved in:
9
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
10
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
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