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~accessRights:"restricted"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"United States"
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Customer satisfaction
Service quality
United States
E-commerce
35
Electronic Commerce
35
Online retailing
25
Online-Handel
25
Consumer behaviour
15
Konsumentenverhalten
15
e-commerce
14
Beziehungsmarketing
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Relationship marketing
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Indien
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electronic commerce
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online shopping
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Structural equation model
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Strukturgleichungsmodell
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8
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Agrawal, Vivek
1
Binh Giang Nguyen
1
Deepika
1
Fuad, Fuad
1
Ha Nguyen Thi Thu
1
Kamble, Aakash Ashok
1
Kumar, R. Rajendra
1
Kumar, Vikas
1
Manu, Christian Daniel
1
Ogunmola, Gabriel
1
Rahul, T.
1
Rajak, Binod Kumar
1
Seth, Dinesh
1
Seth, Nitin
1
Singh, Shashank Vikram Pratap
1
Sudhakar, K. Francis
1
Sumanjeet Singh
1
Syed, Habeeb
1
Tripathi, Vikas
1
Tuan Tran Minh
1
Vinh Ho Ngoc
1
Walvekar, Shubhangi
1
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International journal of business information systems : IJBIS
Journal of retailing and consumer services
73
Journal of internet commerce
25
Journal of business research : JBR
20
International journal of hospitality management
19
International journal of electronic marketing and retailing : IJEMR
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of retail and distribution management
13
Asia Pacific journal of marketing and logistics
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of production economics
11
Journal of hospitality marketing & management
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Service business
10
SpringerLink / Bücher
10
Tourism management : research, policies, practice
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Journal of strategic marketing
9
International journal of contemporary hospitality management
8
International journal of retail & distribution management
8
Journal of retailing
8
Journal of travel and tourism marketing
8
Information systems and e-business management : ISeB
7
International journal of electronic business : IJEB
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Information systems research : ISR
6
International journal of business excellence : IJBEX
6
International journal of quality and service sciences
6
Journal of global marketing
6
Technological forecasting & social change : an international journal
6
The international review of retail, distribution and consumer research
6
Total quality management & business excellence
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of public sector performance management : IJPSPM
5
International journal of services and operations management : IJSOM
5
Journal of customer behaviour
5
Journal of marketing theory and practice : JMTP
5
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ECONIS (ZBW)
8
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1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
3
Relationships between website quality and trust dimensions in online shopping : an empirical study in Indonesia
Manu, Christian Daniel
;
Fuad, Fuad
- In:
International journal of business information systems : …
39
(
2022
)
3
,
pp. 400-423
Persistent link: https://www.econbiz.de/10013198438
Saved in:
4
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
5
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
8
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
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