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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~subject:"Customer integration"
~subject:"Mobilkommunikation"
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Customer integration
Mobilkommunikation
Beschwerdemanagement
31
Complaint management
31
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
13
Konsumentenverhalten
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Service failure
11
Customer service
10
Kundenservice
10
Service recovery
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Emotion
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Dienstleistungssektor
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Gastgewerbe
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Hospitality industry
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Service industry
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Airbnb
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Hospital
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Hotel industry
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Hotellerie
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Krankenhaus
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Mobile communications
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Service recovery performance
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Artificial intelligence
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Brand image
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Brand management
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China
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Co-creation
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Complaints
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Coping strategy
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Culture
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Emotional labor
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Hospitality
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Kundenintegration
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Künstliche Intelligenz
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DiPietro, Robin B.
1
Jin, Dan
1
Kim, Hyun Jeong
1
Kim, Hyunsu
1
Kim, Kawon Kathy
1
Manu C
1
Meng, Fang
1
Mihalik, Brian J.
1
Min, Hyounae
1
Paul, Justin
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Sharifi, Seyed Shahin
1
So, Kevin Kam Fung
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Sreejesh, S.
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Torres, Edwin N.
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International journal of hospitality management
Journal of retailing and consumer services
8
Journal of business research : JBR
7
Service business
4
International journal of contemporary hospitality management
2
Marketing intelligence & planning
2
Asia Pacific journal of marketing and logistics
1
European management journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of business ethics : JBE
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of personal selling & sales management
1
Journal of service research
1
MIS quarterly
1
Marketing letters : a journal of research in marketing
1
Psychology & marketing
1
Research policy : policy, management and economic studies of science, technology and innovation
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
5
When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
82
(
2019
),
pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
Saved in:
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