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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Beziehungsmarketing
125
Relationship marketing
125
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
41
Service quality
41
Customer integration
21
Kundenintegration
21
Brand management
19
Markenführung
19
Brand image
12
Customer value
12
Kundenwert
12
Markenimage
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Kundenbindungsprogramm
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Loyalty program
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Betriebliche Wertschöpfung
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Customer service
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Internet marketing
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customer loyalty
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Markenartikel
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customer satisfaction
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Dev, Chekitan S.
2
Huang, Ming-Hui
2
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Choi, Laee
1
Gong, Taeshik
1
Gruenewald, Kira
1
Huang, Heng-Chiang
1
Isaeva, Neve
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Kolos, Krisztina
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Lee, Han
1
Lotz, Sherry L.
1
Rajaobelina, Lova
1
Ricard, Line
1
Said, Emanuel
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Somosi, Agnes
1
Srinivasan, V.
1
Stiassny, Alfred
1
Wang, Shih-Ju
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Warlop, Luk
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Yi, Youjae
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The service industries journal
Journal of business research : JBR
22
The journal of services marketing
18
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
Journal of service research
9
Service business
7
SpringerLink / Bücher
6
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of service research : JSR
5
Journal of strategic marketing
5
International journal of hospitality management
4
International journal of production economics
4
International journal of quality and service sciences
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Total quality management & business excellence
3
Applied Marketing Science / Angewandte Marketingforschung
2
Business process management journal
2
Corporate reputation review : an international journal
2
Die Betriebswirtschaft : DBW
2
European business review
2
International journal of business innovation and research : IJBIR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of consumer behaviour : an international research review
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing theory
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
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ECONIS (ZBW)
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1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
5
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
6
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
7
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
8
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
9
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
10
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
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