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~isPartOf:"International journal of services and operations management"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungssektor
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
41
Service quality
41
Customer satisfaction
39
Kundenzufriedenheit
39
Customer integration
17
Kundenintegration
17
Betriebliche Wertschöpfung
11
Value creation
11
Confidence
10
Vertrauen
10
customer loyalty
10
Customer service
9
Kundenservice
9
Service industry
9
Brand management
8
Customer value
8
Kundenwert
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Service-Dominant Logic
7
Service-dominant logic
7
Work behaviour
7
loyalty
7
value co-creation
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Emotion
6
Leistungsmotivation
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Work motivation
6
satisfaction
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service quality
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trust
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9
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Alsaggaf, Mohammed
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chang, Lan-Fang
1
Choi, Laee
1
Gong, Taeshik
1
Gruenewald, Kira
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Huang, Heng-Chiang
1
Isaeva, Neve
1
Lee, Han
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Lotz, Sherry L.
1
Lü, Kevin
1
Rajaobelina, Lova
1
Ricard, Line
1
Said, Emanuel
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Su, Wei-San
1
Wang, Shih-Ju
1
Yi, Youjae
1
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International journal of services and operations management
The service industries journal
Journal of business research : JBR
22
The journal of services marketing
18
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
Journal of service research
9
Service business
7
SpringerLink / Bücher
6
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of service research : JSR
5
Journal of strategic marketing
5
International journal of hospitality management
4
International journal of production economics
4
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Total quality management & business excellence
3
Applied Marketing Science / Angewandte Marketingforschung
2
Business process management journal
2
Corporate reputation review : an international journal
2
Die Betriebswirtschaft : DBW
2
European business review
2
International journal of business innovation and research : IJBIR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of consumer behaviour : an international research review
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing theory
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
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ECONIS (ZBW)
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1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
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