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~isPartOf:"International journal of services and operations management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
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Service quality
Customer value
12
Kundenwert
12
Betriebliche Wertschöpfung
10
Value creation
10
Beziehungsmarketing
8
Customer integration
8
Kundenintegration
8
Relationship marketing
8
Consumer behaviour
5
Konsumentenverhalten
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Customer satisfaction
4
Kundenzufriedenheit
4
Value co-creation
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Dienstleistungsqualität
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Hotel industry
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Hotellerie
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Marketing theory
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Marketingtheorie
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Service-Dominant Logic
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Service-dominant logic
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Brand image
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Brand management
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Co-creation
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Dienstleistung
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Dienstleistungssektor
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Holiday behaviour
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Markenführung
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Markenimage
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Perceived value
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Service industry
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Services
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Tourism industry
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Tourismuswirtschaft
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Urlaubsverhalten
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Value co-destruction
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value
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@ Risk simulation
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B-to-B-Marketing
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Beschwerdemanagement
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Abu Bakar Sade
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Berenguer Contrí, Gloria
1
González-Mansilla, Óscar
1
Hasliza Hassan
1
Järvi, Henna
1
Keränen, Joona
1
Muhammad Sabbir Rahman
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Ritala, Paavo
1
Serra-Cantallops, Antoni
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Vilko, Jyri
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International journal of services and operations management
Tourism management : research, policies, practice
Journal of retailing and consumer services
9
International journal of hospitality management
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of business research : JBR
5
The journal of services marketing
5
The service industries journal
5
Service business
4
The TQM journal : the international review of organizational improvement
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
1
Contemporary issues in digital marketing
1
Future of Business and Finance
1
Health economics and healthcare reform : breakthroughs in research and practice
1
Human systems management : HSM
1
International journal of bank marketing
1
International journal of business and systems research
1
International journal of business excellence : IJBEX
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of logistics : research and applications
1
International journal of market research
1
International journal of public sector management : IJPSM
1
International journal of quality and service sciences
1
International journal of retail and distribution management
1
International journal of services and operations management : IJSOM
1
International journal of services, economics and management
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1
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
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