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~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Business process management"
~subject:"Customer satisfaction"
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Business process management
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International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
35
Total quality management & business excellence
33
International journal of productivity and quality management : IJPQM
32
The TQM journal : the international review of organizational improvement
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International journal of quality & reliability management
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International journal of production research
27
Business process management journal
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International journal of six sigma and competitive advantage : IJSSCA
13
Journal of retailing and consumer services
10
International journal of hospitality management
9
International journal of production economics
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International journal of contemporary hospitality management
8
International journal of process management and benchmarking : IJPMB
8
Journal of air transport management
8
Journal of health organization and management
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Quality management journal : QMJ
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Benchmarking : an international journal ; BIJ
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International journal of quality and service sciences
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The international journal of productivity and performance management
7
The service industries journal
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Benchmarking : an international journal
6
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business excellence : IJBEX
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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IEEE transactions on engineering management : EM
5
International journal of business information systems : IJBIS
4
Journal of hospitality marketing & management
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Journal of management research
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SpringerLink / Bücher
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Asia Pacific journal of marketing and logistics
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Economic research
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European journal of industrial engineering : EJIE
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Information systems management
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International journal of business performance and supply chain modelling
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International journal of logistics : research and applications
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International journal of logistics systems and management : IJLSM
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International journal of services, economics and management
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Journal of business research : JBR
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Journal of education for business
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
3
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
4
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
5
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
6
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
7
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
8
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
9
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
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