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Search: subject:"Nachkaufmarketing"
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Customer service
9
Kundenservice
9
Customer satisfaction
8
Dienstleistungsqualität
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8
Service quality
8
Consumer behaviour
5
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service recovery
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Park, Jin-Woo
2
Abu Khait, Rawan
1
Bani-Melhem, Shaker
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Chao, Cheng-Min
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Cheng, Bor-Wen
1
De Felice, Fabio
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Faridahwati Mohd Shamsudin
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Kim, Nam-Yi
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Kubota, Yukihiro
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Lin, Xi
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Natcha Thawesaengskulthai
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Oskaki, Takanori
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Park, Jin-Ju
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Petrillo, Antonella
1
Schvaneveldt, Shane J.
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Suzuki, Hideo
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Syahrial, Erialdi
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Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Wei, Jiahua
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Journal of air transport management
Total quality management & business excellence
Journal of retailing and consumer services
63
International journal of hospitality management
53
Journal of business research : JBR
45
The journal of services marketing
43
Journal of service research
21
International journal of contemporary hospitality management
14
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
9
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Tourism management perspectives : TMP
5
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of physical distribution & logistics management : IJPD & LM
4
International journal of production economics
4
International journal of services, economics and management
4
Journal of consumer marketing
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1
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
2
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
3
Performance measurement for world-class manufacturing : a model for the Italian automotive industry
Petrillo, Antonella
;
De Felice, Fabio
;
Zomparelli, Federico
- In:
Total quality management & business excellence
30
(
2019
)
8
,
pp. 908-935
Persistent link: https://www.econbiz.de/10012199797
Saved in:
4
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
Saved in:
5
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
6
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
7
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
8
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
9
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
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