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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The journal of services marketing"
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Search: subject:"Consumer behaviour"
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Consumer behaviour
454
Konsumentenverhalten
454
Beziehungsmarketing
167
Relationship marketing
167
Customer satisfaction
150
Kundenzufriedenheit
150
Dienstleistungsqualität
142
Service quality
142
Brand management
79
Markenführung
79
Brand image
67
Markenimage
67
Emotion
59
Hotel industry
59
Hotellerie
59
Social Web
53
Social web
53
Internet marketing
46
Gastronomie
45
Online-Marketing
45
Restaurant industry
45
Viral marketing
43
Virales Marketing
43
Brand
39
Markenartikel
39
Online retailing
35
Online-Handel
35
Beschwerdemanagement
32
Complaint management
32
Customer service
31
Kundenservice
31
Confidence
27
Vertrauen
27
Advertising effects
26
Einzelhandel
26
Retail trade
26
Werbewirkung
26
Corporate Social Responsibility
23
Corporate social responsibility
23
Customer experience
22
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10
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Article
454
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Article in journal
454
Aufsatz in Zeitschrift
454
Language
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English
454
Author
All
Mattila, Anna S.
8
Hollebeek, Linda D.
7
Han, Heesup
6
Phau, Ian
5
Sharma, Piyush
5
Leckie, Civilai
4
Lee, Seonjeong
4
Prayag, Girish
4
Wu, Luorong
4
Arli, Denni
3
Assaker, Guy
3
Baloglu, Seyhmus
3
Bang, Nguyen
3
Das, Gopal
3
Fan, Alei
3
Hanks, Lydia
3
Kim, Soon-Ho
3
Klaus, Philipp
3
Lee, Yong-Ki
3
Lim, Weng Marc
3
Line, Nathaniel D.
3
Liu, Chih-Hsing
3
MacQuilken, Lisa
3
Nunkoo, Robin
3
Ramkissoon, Haywantee
3
Robertson, Nichola
3
Roy, Rajat
3
Shimul, Anwar Sadat
3
Sivakumaran, Bharadhwaj
3
Tang, Liang
3
Wang, Bo
3
Ahn, Jiseon
2
Akhtar, Nadeem
2
Ali, Faizan
2
Alkire, Linda
2
Almanza, Barbara
2
Amin, Muslim
2
Bapat, Dhananjay
2
Beatson, Amanda
2
Behnke, Carl
2
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Journal of hospitality marketing & management
Marketing intelligence & planning
The journal of services marketing
Journal of retailing and consumer services
1,535
Journal of business research : JBR
1,403
International journal of hospitality management
518
SpringerLink / Bücher
342
International journal of consumer studies
319
Asia Pacific journal of marketing and logistics
280
Psychology & marketing
243
The journal of product & brand management
231
Technological forecasting & social change : an international journal
223
Tourism management : research, policies, practice
220
Journal of marketing communications
216
Management science : journal of the Institute for Operations Research and the Management Sciences
214
Journal of travel and tourism marketing
212
Journal of Islamic marketing
193
The journal of brand management : an international journal
193
International journal of contemporary hospitality management
192
Working paper / National Bureau of Economic Research, Inc.
191
Journal of international consumer marketing
187
Journal of retailing
180
International journal of advertising : the review of marketing communications
178
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
178
Discussion paper / Centre for Economic Policy Research
167
Journal of promotion management : innovations in planning and applied research
160
Journal of marketing management : JMM ; journal of the Academy of Marketing
152
Journal of the Academy of Marketing Science
151
The international review of retail, distribution and consumer research
145
Food policy : economics planning and politics of food and agriculture
143
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
143
Marketing letters : a journal of research in marketing
139
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
136
Discussion papers / CEPR
132
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
132
Journal of marketing
131
Journal of strategic marketing
131
Journal of internet commerce
128
Journal of fashion marketing and management
127
Journal of economic behavior & organization : JEBO
123
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ECONIS (ZBW)
454
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1
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10
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454
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Date (oldest first)
1
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Is the information on green hotel websites aligned with the drivers affecting customers' intention to visit green hotels? : a mixed-methods approach
Ray, Arghya
;
Sachdeva, Itisha
;
Rana, Nripendra P.
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014438598
Saved in:
4
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
5
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
6
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
7
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
8
Reexamination of consumers' willingness to stay at green hotels : rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior
Wang, Lei
;
Zhang, Qi
;
Wong, Philip Pong Weng
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 547-581
Persistent link: https://www.econbiz.de/10014511830
Saved in:
9
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
10
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
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