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~accessRights:"restricted"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Journal of marketing analytics : JMA"
~isPartOf:"Journal of marketing communications"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Emotion
32
Consumer behaviour
28
Konsumentenverhalten
28
Advertising
11
Advertising effects
11
Werbewirkung
11
Werbung
11
Customer satisfaction
9
Brand image
7
Brand management
7
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emotional appeal
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Bayraktaroğlu, Gül
1
Bıçakcıoğlu, Nilay
1
Choi, Chul-Jae
1
Coleman, Linda Jane
1
Dodoo, Naa Amponsah
1
Ham, Jeong-Min
1
Huang, Lei
1
Inocencio, Ma. Josephine E.
1
Jeon, Myunghee Mindy
1
Ju, Ilyoung
1
Jun, Jong Woo
1
Kohli, Amarpreet S.
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Lee, Arturo
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Madamba, Jeanette Angeline Banzon
1
Meirovich, Gavriel
1
Miller, Jessica
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Morris, Jon D.
1
Muralidharan, Sidharth
1
Rhee, Seung-Yoon
1
Sung, Yongjun
1
Tajdini, Saeed
1
Vail, Colin
1
Xu, Zhenning
1
Yoon, Hye Jin
1
Zapata, Normito R.
1
İpek, İlayda
1
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Journal of international trade & commerce
Journal of marketing analytics : JMA
Journal of marketing communications
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Tourism management perspectives : TMP
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Understanding changes in a brand's core positioning and customer engagement : a sentiment analysis of a brand-owned Facebook site
Xu, Zhenning
;
Vail, Colin
;
Kohli, Amarpreet S.
; …
- In:
Journal of marketing analytics : JMA
9
(
2021
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10012487123
Saved in:
2
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
3
Interaction of normative and predictive expectations in customer satisfaction and emotions
Meirovich, Gavriel
;
Jeon, Myunghee Mindy
;
Coleman, …
- In:
Journal of marketing analytics : JMA
8
(
2020
)
2
,
pp. 69-84
Persistent link: https://www.econbiz.de/10012296860
Saved in:
4
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
5
Antecedents and outcomes of brand love : the mediating role of brand loyalty
Bıçakcıoğlu, Nilay
;
İpek, İlayda
;
Bayraktaroğlu, Gül
- In:
Journal of marketing communications
24
(
2018
)
8
,
pp. 863-877
Persistent link: https://www.econbiz.de/10011976104
Saved in:
6
The influence of life satisfaction on nostalgic advertising and attitude toward a brand
Ju, Ilyoung
;
Jun, Jong Woo
;
Dodoo, Naa Amponsah
; …
- In:
Journal of marketing communications
23
(
2017
)
4
,
pp. 413-427
Persistent link: https://www.econbiz.de/10011745800
Saved in:
7
Birds of a feather : a normative model of assessing consumers' statisfaction in a generalized expectation-disconfirmation paradigm
Huang, Lei
- In:
Journal of marketing analytics : JMA
5
(
2017
)
1
,
pp. 5-13
Persistent link: https://www.econbiz.de/10011748004
Saved in:
8
Following the breadcrumbs : an analysis of online product review characteristics by online shoppers
Muralidharan, Sidharth
;
Yoon, Hye Jin
;
Sung, Yongjun
; …
- In:
Journal of marketing communications
23
(
2017
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10011706451
Saved in:
9
Factors affecting resto-bar customer satisfaction : imperatives for Philippine restaurateurs pursuing repatronage
Inocencio, Ma. Josephine E.
;
Madamba, Jeanette Angeline …
- In:
Journal of international trade & commerce
12
(
2016
)
3
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011796117
Saved in:
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