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~isPartOf:"Journal of service management"
~person:"Wu, Luorong"
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Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
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Beschwerdemanagement
1
Blame attributions
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Complaint management
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Ethnic group
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Ethnische Gruppe
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Gender
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Geschlecht
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Hotel industry
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Hotel photos
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Hotellerie
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Mediated experience
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Mediated servicescape
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Mediation
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Online booking
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Online retailing
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Online-Handel
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Role Congruity Theory
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Wu, Luorong
Bloemer, Johanna M.
2
Hillebrand, Bas
2
Joosten, Herm
2
Willems, Kim
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Wirtz, Jochen
2
Aksoy, Lerzan
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Albrecht, Carmen-Maria
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Aslan, Marjan
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Batat, Wided
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Bornemann, Torsten
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Cheng, Shuoxin
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Georgi, Dominik
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Groth, Markus
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Hammedi, Wafa
1
Han, Rachel
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Harris, Lloyd C.
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Hattula, Stefan
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He, Zeya
1
Henningsson, Stefan
1
Hogreve, Jens
1
Hoyer, Wayne D.
1
Kabadayi, Sertan
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Journal of service management
International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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