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~isPartOf:"Journal of service management"
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Journal of service management
Journal of Service Management
182
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All
ECONIS (ZBW)
178
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1
Algorithmic branding through platform assemblages : core conceptions and research directions for a new era of marketing and service management
Kozinets, Robert V.
- In:
Journal of service management
33
(
2022
)
3
,
pp. 437-452
Persistent link: https://www.econbiz.de/10013325615
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2
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
5
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
6
I'd better say something! : how empathy shapes bystander psychological reactance and intervention to online trolling of service organizations
Mulcahy, Rory Francis
;
Riedel, Aimee
;
Keating, Byron W.
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1064-1087
Persistent link: https://www.econbiz.de/10014456537
Saved in:
7
Transcendent service management
Watson, Richard T.
;
Pitt, Leyland F.
- In:
Journal of service management
33
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012797601
Saved in:
8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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9
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
10
Designing the service delivery system for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
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