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~accessRights:"restricted"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Service industry"
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Service industry
Customer service
17
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17
Dienstleistungsqualität
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11
Kundenzufriedenheit
11
Beziehungsmarketing
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Systematic literature review
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Buell, Ryan W.
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Campbell, Dennis W.
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Frei, Frances X.
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Guo, Zhaoyang
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Li, Yi
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Lin, Liming
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Song, Bo
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Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
17
Journal of retailing and consumer services
10
Journal of business research : JBR
9
Journal of service research
9
International journal of hospitality management
7
The service industries journal
6
Journal of service management
5
Business process management journal
2
European journal of marketing
2
International journal of quality and service sciences
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
California management review
1
Die Betriebswirtschaft : DBW
1
European business review
1
European journal of operational research : EJOR
1
Human resource management
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Human resource management review
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ILR review : the journal of work and policy
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Innovation, Entrepreneurship und Digitalisierung
1
Innovation: organization & management : IOM
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of human resource management
1
International journal of innovation management
1
International journal of physical distribution & logistics management : IJPD & LM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
Inventi impact: retailing & consumer services
1
Journal of air transport management
1
Journal of consumer marketing
1
Journal of hospitality and tourism insights
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ECONIS (ZBW)
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Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
2
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
3
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
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