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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Service quality
14
Customer loyalty
7
Electronic Banking
7
Electronic banking
7
Brand management
6
Markenführung
6
Personal banking
6
Privatkundengeschäft
6
Brand image
5
Emotion
5
Markenimage
5
Banking
4
Customers
4
Lieferantenmanagement
4
Loyalty
4
Satisfaction
4
Supplier relationship management
4
Bankgeschäft
3
Banking services
3
Brand
3
Confidence
3
Corporate Social Responsibility
3
Corporate social responsibility
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Customer orientation
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Dienstleistungsmarketing
3
Markenartikel
3
Mobile communications
3
Mobilkommunikation
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Perception
3
Perceptions
3
Relationship quality
3
Services marketing
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English
14
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Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Brun, Isabelle
1
Chikazhe, Lovemore
1
Darzi, Mushtag Ahmad
1
Eser, Zeliha
1
Girard, Tulay
1
Hino, Hayiel
1
Ismail, Hina
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Makanyeza, Charles
1
Park, Kyoo Bae
1
Park, Min Jae
1
Paul, Rik
1
Pinar, Musa
1
Ponnam, Abhilash
1
Rajaobelina, Lova
1
Saleem, Muhammad Abid
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Sengupta, Aditi Sarkar
1
Sultan, Parves
1
Tep, Sandrine Prom
1
Trapp, Paul
1
Yavas, Ugur
1
Yeh, Ying-Pin
1
Zahra, Sadaf
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
82
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Services marketing quarterly
26
Journal of service management
25
Journal of service research
24
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
International journal of quality and service sciences
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Marketing intelligence & planning
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
SpringerLink / Bücher
10
European journal of marketing
9
International journal of bank marketing
9
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ECONIS (ZBW)
14
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10
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14
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date (oldest first)
1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
3
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
7
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
8
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
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