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~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"Dienstleistungssektor"
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Search: subject_exact:"Kundenorientierung"
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Consumer behaviour
Dienstleistungssektor
Beziehungsmarketing
75
Relationship marketing
75
Konsumentenverhalten
43
Customer satisfaction
35
Dienstleistungsqualität
35
Kundenzufriedenheit
35
Service quality
35
Customer integration
15
Kundenintegration
15
customer loyalty
10
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Service industry
7
Work behaviour
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Customer value
6
Kundenwert
6
Leistungsmotivation
6
Service-Dominant Logic
6
Service-dominant logic
6
Work motivation
6
value co-creation
6
Brand image
5
Emotion
5
Markenimage
5
Tourism
5
Tourismus
5
customer experience
5
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Article
46
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46
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English
46
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Legendre, Tiffany S.
2
Yi, Youjae
2
Addo, Prince Clement
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Amirtha, Raman
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Back, Ki-Joon
1
Baker, Melissa A.
1
Baydogan Turkay, Pinar
1
Bayighomog, Steven W.
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Boardman, Darren
1
Boateng, Henry
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Cai, Ruiying
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
Chen, Hsiangting Shatina
1
Cheng, Jui-Chang
1
Chi, Christina Geng-Qing
1
Choi, Laee
1
Dai, You-De
1
Ding Hooi Ting
1
Evangelista, Felicitas
1
Fang, Jiaming
1
Fu, Xiaorong
1
Gao, Lily
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
394
Journal of business research : JBR
297
International journal of hospitality management
124
The journal of services marketing
81
The journal of product & brand management
66
Asia Pacific journal of marketing and logistics
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of hospitality marketing & management
56
Journal of the Academy of Marketing Science
56
Journal of travel and tourism marketing
52
International journal of contemporary hospitality management
50
Journal of strategic marketing
48
SpringerLink / Bücher
47
The journal of brand management : an international journal
46
Journal of retailing
43
Service business
43
Marketing intelligence & planning
42
Journal of service management
41
Tourism management : research, policies, practice
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
International journal of retail and distribution management
38
Psychology & marketing
38
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
32
Services marketing quarterly
32
Technological forecasting & social change : an international journal
32
Journal of promotion management : innovations in planning and applied research
31
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
31
Journal of marketing
29
The international review of retail, distribution and consumer research
29
Journal of service research
28
Journal of marketing analytics : JMA
27
European journal of marketing
26
International journal of internet marketing and advertising : IJIMA
26
Journal of internet commerce
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Management science : journal of the Institute for Operations Research and the Management Sciences
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
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ECONIS (ZBW)
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1
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
5
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
6
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
8
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
9
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
10
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
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