//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
43
Konsumentenverhalten
43
Customer satisfaction
35
Dienstleistungsqualität
35
Kundenzufriedenheit
35
Service quality
35
Customer integration
15
Kundenintegration
15
customer loyalty
10
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Service industry
7
Work behaviour
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Customer value
6
Kundenwert
6
Leistungsmotivation
6
Service-Dominant Logic
6
Service-dominant logic
6
Work motivation
6
value co-creation
6
Brand image
5
Emotion
5
Markenimage
5
Tourism
5
Tourismus
5
customer experience
5
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
7
Language
All
English
7
Author
All
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Choi, Laee
1
Gong, Taeshik
1
Gruenewald, Kira
1
Huang, Heng-Chiang
1
Isaeva, Neve
1
Lee, Han
1
Lotz, Sherry L.
1
Rajaobelina, Lova
1
Ricard, Line
1
Said, Emanuel
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Wang, Shih-Ju
1
Yi, Youjae
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
22
The journal of services marketing
18
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
Journal of service research
9
Service business
7
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of service research : JSR
5
Journal of strategic marketing
5
International journal of hospitality management
4
International journal of production economics
4
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Total quality management & business excellence
3
Business process management journal
2
Corporate reputation review : an international journal
2
Die Betriebswirtschaft : DBW
2
European business review
2
International journal of business innovation and research : IJBIR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of consumer behaviour : an international research review
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing theory
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Asian business & management
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->