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~accessRights:"restricted"
~person:"Amirkhanpour, Monaliz"
~person:"Bornemann, Torsten"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
~type_genre:"Kongressschrift"
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Beziehungsmarketing
Consumer behaviour
2
Interactive media
2
Interaktive Medien
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Konsumentenverhalten
2
Relationship marketing
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Causal attribution
1
Consumer
1
Customer satisfaction
1
Customer-employee interaction
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Dienstleistungsqualität
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Digital marketing
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E-commerce
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Einzelhandel
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Electronic Commerce
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Interaction environment
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Internet marketing
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Kundenzufriedenheit
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Mobile marketing
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Online-Marketing
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Positive and negative interactional service experience
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Retail trade
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Smart B2C interactions
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Smart retailing
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Amirkhanpour, Monaliz
Bornemann, Torsten
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Journal of service management
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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B2C smart retailing : a consumer-focused value-based analysis of interactions and synergies
Vrontis, Demetris
;
Thrassou, Alkis
;
Amirkhanpour, Monaliz
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 271-282
Persistent link: https://www.econbiz.de/10011899385
Saved in:
2
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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