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~accessRights:"restricted"
~person:"Ayios, Angela"
~person:"El-Manstrly, Dahlia"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Relationship marketing
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Service quality
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Switching behaviour
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Switching costs
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Brand image
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switching cost
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Ayios, Angela
El-Manstrly, Dahlia
Bang, Nguyen
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Information systems management
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Journal of service management
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ECONIS (ZBW)
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
2
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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