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~accessRights:"restricted"
~person:"Back, Ki-Joon"
~person:"Barnes, Donald C."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Beziehungsmarketing
Consumer behaviour
Emotion
8
Konsumentenverhalten
8
Relationship marketing
7
Brand management
5
Markenführung
5
Brand
3
Cognition
3
Customer delight
3
Customer satisfaction
3
Kognition
3
Kundenzufriedenheit
3
Markenartikel
3
Customer service
2
Kundenservice
2
Adaptability
1
Affective elaboration
1
Bibliometrics
1
Bibliometrie
1
Brand attitude
1
Brand image
1
Brand loyalty
1
Brand relationship
1
Deservingness
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Effort
1
Empathy
1
Extrinsic motivation
1
Gender
1
Geschlecht
1
Gratitude
1
Harmonious passion
1
Hotel industry
1
Hotellerie
1
Idiosyncratic service experience
1
Integrated resort
1
Intrinsic motivation
1
Jealousy
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Back, Ki-Joon
Barnes, Donald C.
Septianto, Felix
25
Han, Heesup
13
Mattila, Anna S.
9
Prashar, Sanjeev
8
Ahn, Jiseon
7
Ladhari, Riadh
7
Loureiro, Sandra Maria Correia
7
Phau, Ian
7
Prayag, Girish
7
Antonetti, Paolo
6
Bagozzi, Richard P.
6
Chua, Bee-Lia
6
Junaid, Muhammad
6
Kidwell, Blair
6
Miao, Li
6
Qu, Hailin
6
Sarkar, Abhigyan
6
Thaichon, Park
6
Wen, Taylor Jing
6
Woosnam, Kyle Maurice
6
Arslanagic-Kalajdzic, Maja
5
Bock, Dora E.
5
Chiew, Tung Moi
5
Folse, Judith Anne Garretson
5
Garg, Nitika
5
Hanks, Lydia
5
Hasford, Jonathan
5
Hou, Fujun
5
Hussain, Khalid
5
Kemp, Elyria
5
Kim, Jong-Hyeong
5
Morris, Jon D.
5
Ribeiro, Manuel Alector
5
Sarkar, Juhi Gahlot
5
Scott, Noel
5
Woosnam, Kyle M.
5
Aleshinloye, Kayode D.
4
Alnawas, Ibrahim
4
Amin, Muslim
4
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Journal of service theory and practice : JSTP
2
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing theory and practice : JMTP
1
Journal of travel and tourism marketing
1
The service industries journal
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ECONIS (ZBW)
8
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1
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
2
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
3
A new dualistic approach to brand attitude : the role of passion among integrated resort customers
Ahn, Jiseon
;
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
78
(
2019
),
pp. 261-267
Persistent link: https://www.econbiz.de/10012012757
Saved in:
4
Customer delight : a review and agenda for research
Barnes, Donald C.
;
Krallman, Alexandra
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10012181615
Saved in:
5
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
6
Influence of brand relationship on customer attitude toward integrated resort brands : a cognitive, affective, and conative perspective
Ahn, Jiseon
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
35
(
2018
)
4
,
pp. 449-460
Persistent link: https://www.econbiz.de/10011917922
Saved in:
7
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
8
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
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