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~accessRights:"restricted"
~person:"Benkenstein, Martin"
~person:"Michas, Paul N."
~person:"Sharma, Piyush"
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Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
5
Konsumentenverhalten
5
Cross-cultural management
4
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Intercultural service encounters
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Benkenstein, Martin
Michas, Paul N.
Sharma, Piyush
Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
20
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Zhang, Min
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Guchait, Priyanko
10
Gustafsson, Anders
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Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
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So, Kevin Kam Fung
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Wirtz, Jochen
10
Wong, IpKin Anthony
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Xu, Xun
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
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Grégoire, Yany
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Harun, Ahasan
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Journal of retailing and consumer services
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The journal of services marketing
3
Journal of business research : JBR
2
A Research Agenda for Service Marketing
1
Journal of accounting and public policy
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service management
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Journal of service theory and practice : JSTP
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The accounting review : a publication of the American Accounting Association
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ECONIS (ZBW)
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
4
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
5
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
6
Audit market concentration, audit fees, and audit quality : a cross-country analysis of complex audit clients
Gunn, Joshua L.
;
Kawada, Brett S.
;
Michas, Paul N.
- In:
Journal of accounting and public policy
38
(
2019
)
6
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012154273
Saved in:
7
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
8
Auditor multinational expertise and audit quality
Gunn, Joshua L.
;
Michas, Paul N.
- In:
The accounting review : a publication of the American …
93
(
2018
)
4
,
pp. 203-224
Persistent link: https://www.econbiz.de/10011906610
Saved in:
9
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
10
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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