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~person:"Casidy, Riza"
~person:"Gil Saura, Irene"
~person:"Khan, Imran"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
47
Relationship marketing
47
Consumer behaviour
31
Konsumentenverhalten
31
Brand management
23
Markenführung
23
Brand image
18
Customer satisfaction
18
Kundenzufriedenheit
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11
Retail trade
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Lieferantenmanagement
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Service quality
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Supplier relationship management
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B-to-B-Marketing
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Brand loyalty
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Customer integration
7
Hotel industry
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Innovation
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Internet marketing
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CSR
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Casidy, Riza
Gil Saura, Irene
Khan, Imran
Han, Heesup
37
Hollebeek, Linda D.
34
Kumar, V.
29
Thaichon, Park
24
Loureiro, Sandra Maria Correia
20
Kumar, Vikas
19
Palmatier, Robert W.
19
Prentice, Catherine
19
Quach, Sara
19
Rather, Raouf Ahmad
19
Smith, Alan D.
19
Mattila, Anna S.
18
Svensson, Göran
18
Ahn, Jiseon
17
Itani, Omar S.
17
Vrontis, Demetris
17
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
So, Kevin Kam Fung
16
Bruhn, Manfred
15
Grewal, Dhruv
15
Verhoef, Peter C.
15
Agnihotri, Raj
14
Balaji, M. S.
14
Japutra, Arnold
14
Karjaluoto, Heikki
14
Chatterjee, Sheshadri
13
Homburg, Christian
13
Johnson, Lester W.
13
Leckie, Civilai
13
Sesé, F. Javier
13
Wong, IpKin Anthony
13
Gong, Taeshik
12
Harrigan, Paul
12
King, Ceridwyn
12
Ruyter, Ko de
12
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Journal of retailing and consumer services
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
The journal of brand management : an international journal
4
Marketing intelligence & planning
3
International journal of hospitality management
2
Management decision : MD
2
The journal of product & brand management
2
The journal of services marketing
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing
1
International journal of business excellence
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of hospitality marketing & management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of vacation marketing : an international journal
1
Service business
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
The journal of business & industrial marketing
1
Tourism economics : the business and finance of tourism and recreation
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Tourism management : research, policies, practice
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ECONIS (ZBW)
47
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1
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
Maximizing customer adoption outcomes in emerging industrial markets via supplier innovativeness and relationship quality
Nyadzayo, Munyaradzi
;
Casidy, Riza
;
Mohan, Mayoor
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 958-973
Persistent link: https://www.econbiz.de/10014227520
Saved in:
5
The effects of B2B sustainable brand positioning on relationship outcomes
Casidy, Riza
;
Lie, David Sugianto
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 245-256
Persistent link: https://www.econbiz.de/10014282237
Saved in:
6
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
7
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
Shamim, Amjad
;
Ahn, Jiseon
;
Khan, Imran
;
Shah, Mahmood
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 178-201
Persistent link: https://www.econbiz.de/10014292095
Saved in:
8
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
9
Corporate social responsibility and customer-citizenship behaviors : the role of customer-company identification
Fatma, Mobin
;
Khan, Imran
;
Kumar, Vikas
;
Shrivastava, …
- In:
European business review
34
(
2022
)
6
,
pp. 858-875
Persistent link: https://www.econbiz.de/10013412460
Saved in:
10
Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza
;
Leckie, Civilai
;
Nyadzayo, Munyaradzi
; …
- In:
European journal of marketing
56
(
2022
)
10
,
pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
Saved in:
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