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~accessRights:"restricted"
~person:"Gil Saura, Irene"
~person:"Prybutok, Victor R."
~person:"Stauss, Bernd"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
22
Kundenzufriedenheit
22
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
9
Service quality
9
Beziehungsmarketing
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Gil Saura, Irene
Prybutok, Victor R.
Stauss, Bernd
Han, Heesup
49
Svensson, Göran
17
Mattila, Anna S.
16
Prentice, Catherine
16
Wong, IpKin Anthony
16
Prayag, Girish
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Bilgihan, Anil
14
Su, LuJun
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Balaji, M. S.
12
Law, Chun Hung Roberts
12
Sreejesh, S.
12
Söderlund, Magnus
12
Yi, Youjae
12
Hyun, Sunghyup Sean
11
Lee, Jin-soo
11
Loureiro, Sandra Maria Correia
11
Xu, Xun
11
Ahn, Jiseon
10
Chua, Bee-Lia
10
Gustafsson, Anders
10
Ladeira, Wagner Junior
10
Quach, Sara
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Rather, Raouf Ahmad
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Roy, Sanjit
10
Shahin, Arash
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Sharma, Piyush
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Wu, Luorong
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Yu, Jongsik
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Assaker, Guy
9
Khan, Imran
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Kim, Jinkyung Jenny
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Liu, Chih-Hsing
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Mainardes, Emerson Wagner
9
Park, Jungkun
9
Paul, Justin
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Prashar, Sanjeev
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Quality management journal : QMJ
4
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2
Management decision : MD
2
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2
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1
International journal of retail and distribution management
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International journal of services and standards
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Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
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ECONIS (ZBW)
22
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1
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?
Gil Saura, Irene
;
Ruiz-Molina, Maria-Eugenia
;
Marín, …
- In:
International journal of retail and distribution management
51
(
2023
)
11
,
pp. 1477-1496
Persistent link: https://www.econbiz.de/10014484097
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
How does sustainability affect consumer satisfaction in retailing?
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Social and sustainability marketing : a casebook for …
,
(pp. 225-247)
.
2022
Persistent link: https://www.econbiz.de/10013463378
Saved in:
5
Do innovation and sustainability influence customer satisfaction in retail? : a question of gender
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Economic research
35
(
2022
)
1,1
,
pp. 546-563
Persistent link: https://www.econbiz.de/10014380443
Saved in:
6
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
7
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
8
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
9
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
10
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
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