//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Hammerschmidt, Maik"
~person:"Usman, Osly"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Consumer behaviour
1
Customer service
1
Dienstleistungssektor
1
Distribution channel
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Konsumentenverhalten
1
Kundenservice
1
Lieferantenmanagement
1
Retail trade
1
Service industry
1
Supplier relationship management
1
Vertriebsweg
1
channel satisfaction
1
compensation
1
cross-channel comparisons
1
customer anger
1
customer relationships
1
customer revenge
1
invariance analysis
1
multichannel retailing
1
predivestment satisfaction
1
retail services
1
service demotion
1
service divestment
1
service termination
1
structural alignability
1
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Hammerschmidt, Maik
Usman, Osly
Han, Heesup
28
Prentice, Catherine
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Zhang, Min
12
Shahin, Arash
11
Guchait, Priyanko
10
Hanks, Lydia
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
Roy, Sanjit
10
Sharma, Piyush
10
Siciliani, Luigi
10
So, Kevin Kam Fung
10
Wong, IpKin Anthony
10
Xu, Xun
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Grégoire, Yany
9
Gustafsson, Anders
9
Harun, Ahasan
9
Hollebeek, Linda D.
9
Jebarajakirthy, Charles
9
Law, Chun Hung Roberts
9
Lee, Jin-soo
9
Lu, Lu
9
Marimon, Frederic
9
McFadden, Kathleen L.
9
Paul, Justin
9
Söderlund, Magnus
9
more ...
less ...
Published in...
All
Journal of service research
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->