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~accessRights:"restricted"
~person:"Ling, Qian"
~subject:"Dienstleistungsmanagement"
~subject:"Krankenhaus"
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Dienstleistungsmanagement
Krankenhaus
Arbeitsverhalten
2
Customer service
2
Dienstleistungsqualität
2
Hotel industry
2
Hotellerie
2
Kundenservice
2
Service quality
2
Tourism employees
2
Tourismusberufe
2
Work behaviour
2
Arbeitszufriedenheit
1
Betriebsklima
1
China
1
Customer satisfaction
1
Employee psychological service climate
1
Employee service-oriented behaviors
1
Empowering leadership
1
External departments' internal service quality
1
Führungsstil
1
Hospital
1
Hospitality
1
Job satisfaction
1
Kundenzufriedenheit
1
Leadership style
1
Managers' commitment to service quality
1
Quality management
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Qualitätsmanagement
1
Salespeople
1
Servant leadership
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Service climate
1
Service management
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Service-oriented behavior
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Trickle-down model
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Verkaufspersonal
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Work climate
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Ling, Qian
Lin, Meizhen
2
Medler-Liraz, Hana
2
Miao, Li
2
Osei-Frimpong, Kofi
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Seger-Guttmann, Tali
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International journal of hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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