The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Qian Ling, Meizhen Lin, Xiaoyi Wu
| Year of publication: |
February 2016
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|---|---|
| Authors: | Ling, Qian ; Lin, Meizhen ; Wu, Xiaoyi |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 52.2016, p. 341-368
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| Subject: | Servant leadership | Trickle-down model | Service climate | Service-oriented behavior | Service quality | Hospitality | Dienstleistungsqualität | Führungsstil | Leadership style | Hotellerie | Hotel industry | China | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2015.07.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011418435