//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Saljoughian, Mohammad"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Tourismus"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Customer satisfaction
3
Dienstleistungsqualität
3
Hotel industry
3
Hotellerie
3
Kundenzufriedenheit
3
Data envelopment analysis
2
Data-Envelopment-Analyse
2
Hotel
2
Performance measurement
2
Performance-Messung
2
Prioritization
2
Quality management
2
Qualitätsmanagement
2
AHP approach
1
AHP-Verfahren
1
Analytic network process (ANP)
1
Beziehungsmarketing
1
Data envelopment analysis (DEA)
1
Entropie
1
Entropy
1
Evaluation
1
Importance-performance analysis (IPA)
1
Multi-criteria analysis
1
Multikriterielle Entscheidungsanalyse
1
Relationship marketing
1
Service quality (SQ)
1
Service quality dimensions (SQDs)
1
Shannon entropy
1
TOPSIS
1
customer satisfaction
1
data envelopment analysis
1
hotel
1
prioritisation
1
service quality dimensions
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Saljoughian, Mohammad
Han, Heesup
15
Karatepe, Osman M.
5
Law, Chun Hung Roberts
5
Su, LuJun
5
Xu, Xun
5
Chen, Yong
4
Dedeoğlu, Bekir Bora
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Kim, Woo Gon
4
Lee, Jin-soo
4
Ling, Qian
4
Nunkoo, Robin
4
Park, Jungkun
4
Ryu, Kisang
4
Shahin, Arash
4
Sparks, Beverley
4
Ali, Faizan
3
Assaker, Guy
3
Bujisic, Milos
3
Caber, Meltem
3
Choi, Hyeyoon
3
Cobanoglu, Cihan
3
Dabestani, Reza
3
DeMicco, Frederick J.
3
Fong, Lawrence Hoc Nang
3
Gao, Baojun
3
Huan, Tzung-cheng
3
Hyun, Sunghyup Sean
3
Ivanov, Stanislav
3
Kim, Jong Min
3
Lei, Soey Sut Ieng
3
Li, Jun
3
Lin, Meizhen
3
Liu, Chun
3
Mao, Zhenxing
3
Moon, Hyoungeun
3
Morrison, Alastair M.
3
O'Connor, Peter
3
Prentice, Catherine
3
more ...
less ...
Published in...
All
International journal of quality & reliability management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
3
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->