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~accessRights:"restricted"
~subject:"Bank"
~subject:"Dienstleistungsqualität"
~subject:"shared services"
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Dienstleistungsqualität
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ECONIS (ZBW)
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1
Implementing shared services in the UK central government : a five-year progress report using longitudinal bureaumetrics
Elston, Thomas
- In:
OECD journal on budgeting
21
(
2021
)
2
,
pp. 2-21
Persistent link: https://www.econbiz.de/10012802144
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2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
Competition for control over the labour process as a driver of relocation of activities to a shared services centre
Mezihorak, Petr
- In:
Human relations
71
(
2018
)
6
,
pp. 822-844
Persistent link: https://www.econbiz.de/10011895282
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5
Collaborative cost-cutting : productive efficiency as an interdependency between public organizations
Elston, Thomas
;
MacCarthaigh, Muiris
;
Verhoest, Koen
- In:
Public management review
20
(
2018
)
12
,
pp. 1815-1835
Persistent link: https://www.econbiz.de/10011932198
Saved in:
6
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
7
Pricing and capacity allocation for shared services
Kostami, Vasiliki
;
Kostamis, Dimitris
;
Ziya, Serhan
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
2
,
pp. 230-245
Persistent link: https://www.econbiz.de/10011684648
Saved in:
8
Legal advisor-service provider-business partner : shifting the mindset of corporate lawyers
Markfort, Rainer
- In:
Liquid legal : transforming legal into a business …
,
(pp. 47-58)
.
2017
Persistent link: https://www.econbiz.de/10011598663
Saved in:
9
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
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