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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Informationstechnik"
~subject:"United States"
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Dienstleistungsqualität
Einzelhandel
Informationstechnik
United States
Electronic Commerce
5,799
E-commerce
5,567
Online-Handel
4,609
Online retailing
4,608
Consumer behaviour
3,016
Konsumentenverhalten
3,016
Online-Marketing
1,424
Internet marketing
1,415
Social Web
1,167
Social web
1,167
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1,016
Digitalisierung
953
Digitization
905
Retail trade
877
Relationship marketing
865
Beziehungsmarketing
864
Digital platform
776
Digitale Plattform
776
Customer satisfaction
643
Kundenzufriedenheit
643
Viral marketing
638
Virales Marketing
638
Service quality
473
Confidence
439
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439
Information technology
434
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423
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406
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406
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399
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399
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376
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360
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Kumar, Vikas
9
Heinemann, Gerrit
8
Gallino, Santiago
7
Li, Gang
7
Cheng, T. C. E.
6
Cavallo, Alberto
5
Gao, Fei
5
Moreno, Antonio
5
Tayi, Giri Kumar
5
Xu, Xun
5
Baier, Daniel
4
Einav, Liran
4
Frasquet Deltoro, Marta
4
Gauri, Dinesh Kumar
4
Gorodnichenko, Yuriy
4
Guo, Xiaolong
4
Kollmann, Tobias
4
Levin, Jonathan
4
Ordóñez de Pablos, Patricia
4
Parcu, Pier Luigi
4
Paul, Justin
4
Ratchford, Brian Thomas
4
Sachan, Amit
4
Sreejesh, S.
4
Talavera, Oleksandr
4
Yu, Yugang
4
Zielke, Stephan
4
Acquila-Natale, Emiliano
3
Adam, Ibrahim Osman
3
Adil, Mohd
3
Agrawal, Vivek
3
Ahlemann, Frederik
3
Alhassan, Muftawu Dzang
3
Amorim, Pedro
3
Ayodeji, Ogunmola Gabriel
3
Bhatnagar, Amit
3
Bhattacharya, Saptarshi
3
Bian, Yiwen
3
Bijmolt, Tammo H. A.
3
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2
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Aptus Research Solutions
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
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Conference on Postal and Delivery Economics <24., 2016, Florenz>
1
Conference on Postal and Delivery Economics <27., 2019, Dublin>
1
Conference “Competition on the Internet” <2013, München>
1
Dgroup
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
ENTER22_372 Nankai <Veranstaltung> <29., 2022, Online>
1
Healthcare Information and Management Systems Society
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Information Resources Management Association
1
Institut Ėkonomiki <Ekaterinburg>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Business Excellence <15., 2021, Bukarest>
1
International Conference on Business Excellence <16., 2022, Bukarest>
1
International Conference on Entrepreneurship, Business and Technology <2022, Online>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
International Scientific-Practical Conference <2021, Online>
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International eTourism Conference <31., 2024, Izmir>
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ItAIS <18., 2021, Trient>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer Malaysia Representative Office
1
Zhizhuan Business Research Institute
1
ebrary, Inc
1
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Journal of retailing and consumer services
137
Journal of business research : JBR
54
SpringerLink / Bücher
41
Journal of retailing
30
European journal of operational research : EJOR
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of production economics
27
International journal of retail and distribution management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Journal of internet commerce
25
Technological forecasting & social change : an international journal
21
International journal of retail & distribution management
18
Springer eBook Collection
18
The international review of retail, distribution and consumer research
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
Omega : the international journal of management science
17
Working paper / National Bureau of Economic Research, Inc.
17
Information systems research : ISR
16
International journal of hospitality management
15
Transportation research / E : an international journal
15
International journal of production research
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of strategic marketing
13
Manufacturing & service operations management : M & SOM
13
International journal of business information systems : IJBIS
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic commerce research
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Other Infrastructure Study
10
Marketing intelligence & planning
9
Service business
9
Springer Proceedings in Business and Economics
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business excellence : IJBEX
8
International journal of business innovation and research : IJBIR
8
International journal of electronic commerce : IJEC
8
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ECONIS (ZBW)
1,871
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
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2
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
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3
Subscription pricing for free delivery services
Balakrishnan, Anantaram
;
Sundaresan, Shankar
; …
- In:
Production and operations management : the flagship …
33
(
2024
)
4
,
pp. 943-961
Persistent link: https://www.econbiz.de/10014576917
Saved in:
4
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
5
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
Saved in:
6
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
7
Digital technology, e-commerce, and economic inequality : the case of China
Liu, Nian
;
Qian, Yihe
;
Gu, Xinhua
;
Li, Guoqiang
- In:
International review of economics & finance : IREF
91
(
2024
),
pp. 259-271
Persistent link: https://www.econbiz.de/10014492143
Saved in:
8
The role of membership fees in online retail market competition
Xu, Lina
;
Meng, Zhiqing
- In:
Research in international business and finance
67
(
2024
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014451488
Saved in:
9
Impacts of consumer virtual showrooming behavior on manufacturer and retailer strategic decisions in a dual-channel supply chain
Qiu, Ruozhen
;
Li, Chunxia
;
Sun, Minghe
- In:
European journal of operational research : EJOR
313
(
2024
)
1
,
pp. 325-342
Persistent link: https://www.econbiz.de/10014456564
Saved in:
10
On merchandise return policy, entrepreneurial internet retail, and customer reviews : insights from an observational study
García-Dastugue, Sebastián J.
;
Nilakantan, Rahul
; …
- In:
Journal of business logistics
45
(
2024
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10014477709
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