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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
~subject:"United States"
~subject:"e-commerce"
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Dienstleistungsqualität
Service quality
United States
e-commerce
Electronic Commerce
5,807
E-commerce
5,575
Online-Handel
4,620
Online retailing
4,619
Consumer behaviour
3,022
Konsumentenverhalten
3,022
Online-Marketing
1,426
Internet marketing
1,417
Social Web
1,170
Social web
1,170
Internet
1,017
Digitalisierung
955
Digitization
907
Einzelhandel
883
Retail trade
877
Relationship marketing
867
Beziehungsmarketing
866
Digital platform
778
Digitale Plattform
778
Customer satisfaction
644
Kundenzufriedenheit
644
Viral marketing
637
Virales Marketing
637
Informationstechnik
449
Confidence
439
Vertrauen
439
Information technology
433
Lieferkette
406
Supply chain
406
Distribution channel
399
Vertriebsweg
399
Website
376
Geschäftsmodell
365
China
360
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356
Welt
346
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346
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961
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921
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34
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Xu, Xun
6
Gorodnichenko, Yuriy
5
Kumar, Vikas
5
Parcu, Pier Luigi
5
Talavera, Oleksandr
5
Beckers, Joris
4
Brennan, Timothy John
4
Cavallo, Alberto
4
Davidavičienė, Vida
4
Einav, Liran
4
Levin, Jonathan
4
Matt, Christian
4
Sachan, Amit
4
Sreejesh, S.
4
Sundaresan, Neel
4
Agrawal, Vivek
3
Ayodeji, Ogunmola Gabriel
3
Costa, Renato J. Lopes da
3
Crew, Michael A.
3
Davidavičius, Sigitas
3
Fox, William F.
3
Ganguli, Shirshendu
3
Gao, Dandan
3
Glass, Victor
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Hess, Thomas
3
Hui, Xiang
3
Jin, Ginger Zhe
3
Khan, Mohammed Naved
3
Law, Chun Hung Roberts
3
Paul, Justin
3
Ricard, Line
3
Schumann, Jan Hendrik
3
Sendler, Ulrich
3
Shah, Bhavin J.
3
Sparks, Beverley
3
Wang, Nengmin
3
Acquila-Natale, Emiliano
2
Adhikari, Arnab
2
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IGI Global
13
Springer-Verlag GmbH
2
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1
Conference on Postal and Delivery Economics <24., 2016, Florenz>
1
Conference on Postal and Delivery Economics <27., 2019, Dublin>
1
Conference on Postal and Delivery Economics <30., 2022, Rimini>
1
Conference “Competition on the Internet” <2013, München>
1
Edward Elgar Publishing
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Springer Malaysia Representative Office
1
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Journal of retailing and consumer services
54
Journal of internet commerce
32
International journal of business information systems : IJBIS
21
International journal of electronic marketing and retailing : IJEMR
21
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
15
International journal of electronic business : IJEB
13
International journal of production economics
13
Information systems research : ISR
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
International journal of internet marketing and advertising : IJIMA
9
International journal of production research
9
International journal of services and operations management : IJSOM
8
Journal of business research : JBR
8
Journal of marketing research
8
Journal of strategic marketing
8
Electronic commerce research
7
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of services technology and management : IJSTM
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
National tax journal
7
The international review of retail, distribution and consumer research
7
Information systems and e-business management : ISeB
6
International journal of business and globalisation : IJBG
6
International journal of logistics : research and applications
6
International journal of quality and service sciences
6
International journal of retail and distribution management
6
Journal of management information systems : JMIS
6
Journal of organizational computing and electronic commerce
6
Manufacturing & service operations management : M & SOM
6
Service business
6
Technological forecasting & social change : an international journal
6
Transportation research / E : an international journal
6
Asia Pacific journal of marketing and logistics
5
Discussion papers / CEPR
5
European journal of international management : EJIM
5
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ECONIS (ZBW)
1,041
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1
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10
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1,041
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
The pseudo-flow experience in online shopping
Mitev, Ariel Zoltán
;
Irimiás, Anna
;
Mentes, Mert
- In:
Journal of promotion management : innovations in …
30
(
2024
)
4
,
pp. 639-656
Persistent link: https://www.econbiz.de/10014513567
Saved in:
3
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
4
Why do firms compete on price comparison websites? : the impact on productivity, profits, and wages
Lindgren, Charlie
;
Li, Yujiao
;
Rudholm, Niklas
- In:
The international review of retail, distribution and …
34
(
2024
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014558982
Saved in:
5
The impact of COVID-19 on e-commerce according to the results and recommendations of previous studies
Medekhel, Khaled
- In:
Business Resilience and Market Adaptability : Pandemic …
,
(pp. 71-94)
.
2024
Persistent link: https://www.econbiz.de/10014581152
Saved in:
6
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
7
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
Saved in:
8
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
9
Digital technology, e-commerce, and economic inequality : the case of China
Liu, Nian
;
Qian, Yihe
;
Gu, Xinhua
;
Li, Guoqiang
- In:
International review of economics & finance : IREF
91
(
2024
),
pp. 259-271
Persistent link: https://www.econbiz.de/10014492143
Saved in:
10
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
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